Accolent ERP is offered as a SaaS (software-as-a-service) ERP solution that runs in the ADS Cloud Platform. Access to Accolent ERP is governed by a SaaS Contract. The terms and conditions of the SaaS Contract can be found on ADS Solutions website. SaaS Contacts have an annual term, but multiple back-to-back SaaS Contracts may be committed to.
What is Accolent ERP SaaS?
Accolent ERP is a Cloud-based ERP software solution that is offered under a SaaS (Software-as-a-Service) subscription model and governed by a SaaS contract (“SaaS Contract”).
What is the term of the SaaS Contract?
The SaaS Contract has an annual term that commences when you accept a Sales Proposal for Accolent ERP or thereafter upon annual renewal of your SaaS Contract. As part of the Sales Proposal, you can agree to enter into multiple, back-to-back, SaaS Contracts for a multi-year term in exchange for a discounted, fixed annual price for each year of the full multi-year term.
Where can I find the SaaS Contract Terms and Conditions
The terms and conditions of the ADS Solutions’ Accolent ERP SaaS Contract can be accessed from the CustomerZone section (login is required) of the ADS Solutions website.
What does a SaaS Contract cover?
The SaaS Contract gives you access, for the specified number of users, to Accolent ERP running in the ADS Solutions’ Cloud Platform (“Cloud Platform”). The Cloud Platform is a managed VPN built in the AWS Public Cloud. Included in the SaaS Contract is the use of the Accolent ERP software and the Cloud Platform, updates, maintenance and support for the Accolent ERP software and maintenance of the Cloud Platform.
What is the SaaS Contract price?
The price of a SaaS Contract is based on the number of users as well as any additional Accolent modules included beyond the base software configuration. This price together with any discounts off this price that were negotiated and agreed to, is specified in the Sales Proposal you signed. We are able to offer higher discounts if you enter into multiple, back-to-back, SaaS Contracts for a multi-year term.
Is the SaaS Contract price comparable to the support cost of on-premises software?
No. To compare a SaaS Contract price to on-premises software, you need to annualize and sum the on-premises costs needed to: (1) purchase the software, (2) purchase and set up the server, (3) finance and repay the loan incurred to cover the upfront costs of software and the server, (4) purchase support and maintenance of the software, (5) maintain, patch and fix the server, and (6) maintain the on-premises network. The SaaS Contract replaces all of the above in a single annual payment and delivers the flexibility to easily scale up or down without big financial upfront outlays. See this wiki for more details: Comparing Accolent ERP SaaS Pricing to On-Premises Software Pricing
Are there any other charges besides the SaaS Contract price?
The SaaS Contract price includes the use of the Accolent ERP software, the Cloud Platform, updates, support and maintenance of the Accolent ERP software and maintenance of the Cloud Platform. In general there are no other charges besides the SaaS Contract price. Support for the Accolent ERP software is free and there are no separate charges for the support of the database (as there were for Advantage). Updates to the software are also free although some updates may be delivered as optional modules which, if selected, could increase your subscription costs.
You can customize forms and create reports yourself, or we can do this for you as chargeable Professional Services. There are certain third-party applications that Accolent ERP is linked to that may have their own charges if you elect to use these (e.g., Avalara for sales tax or Magento for eCommerce).
Will the SaaS Contract price be the same upon renewal?
No. The SaaS Contract price is applicable only to the annual term of the SaaS Contract or the committed multi-year term of the multiple, back-to-back, SaaS Contracts accepted. The renewal price may be the same or may be higher.
For converting Advantage customers, the initial SaaS Contract was offered at the same level as the sum of the Advantage and database support costs plus a charge for the use of the Cloud Platform. This was done to ease the transition off Advantage to Accolent ERP. In effect this provided the use of the Accolent ERP software for free, unlike Advantage which required a big upfront outlay to purchase the software and hardware. For subsequent SaaS Contract renewals the price will be increased to reflect the charge for the use of the Accolent ERP software. Any annual SaaS Contract price increase will not exceed 20% over the prior year.
When is the SaaS Contract price payable?
The SaaS Contract subscription price is collected upfront for the whole annual term of the contract. In the case of multiple, back-to-back, SaaS Contracts, the price of each SaaS Contract is collected upfront annually, but you are committed for the full multi-year term.
Are SaaS Contracts terminable?
No. When you accept a SaaS Contract for an annual term or multiple, back-to-back, SaaS Contracts for a multi-year term, you are committed for the full term. Based on the committed SaaS Contract(s) we purchase AWS reserved instances which are non-terminable.
What happens if I stop using the system?
You are committed for the SaaS Contract annual term or multi-year term that you entered into. You are obligated to pay the full amount of the SaaS Contract price whether or not you stop using the system prior to the expiration of the SaaS Contract(s).
Do I have to have a SaaS Contract if I am not yet live on Accolent ERP?
Yes. Any time you have access to the Accolent ERP software and the Cloud Platform you have to be covered by a SaaS Contract. This includes the period when you are pre-live and importing/testing your data in Accolent ERP. It is very much in your interest to complete the implementation process and go-live on the system as soon as you can.
What happens if I choose not to renew my SaaS Contract?
When the SaaS Contract expires without renewal, you will lose access to Accolent ERP and the Cloud Platform.
Can I get my data out if I don’t renew my SaaS Contract?
Yes. We can export your data and populate it to an AWS S3 bucket for you if you wish. This is chargeable work. Please contact us if you want a proposal for this work.